Campinas JTF7

Dear John Roberts,
We are very sorry to hear that you've had a bad experience this time shopping at our online store.

The tracking information was sent to your email automatically after your purchase, but it might have ended up in your spam folder.

Delivery companies do not always contact the recipient, when the package has arrived to customs, so it's advisable to track your package daily after the order is placed, and contact the delivery company as soon as the package has arrived to customs.

We rely on information received from the delivery company, and in this case they informed us that the recipient has refused to receive the package from the customs. We apologize sincerely as this seems to have been misleading information from the delivery company.

With regards to demolishing the package, there's always a chance that the customs proceeds to dispose of packages, which are not picked up by recipients in a timely manner.

As for duties and other fees, you may always be liable to pay import duties and your local sales tax and other fees, as they are not included in the price that you pay.

We apologize again for all the inconvenience you have experienced this time, and we hope that the shoes will work well for you on the soccer court.

Best Regards,
Alex
Desporte